Defective Policy
In an effort to provide the best customer service possible, Lola Lolita Sex Shop has implemented a hassle-free return policy. Products with manufacturing defects must be returned within 30 days from receipt and require a return merchandise authorization number (RMA).

Here’s how it works:
– Contact us by email with your return request.
– Your Account Manager will provide an RMA # for approved items.
– Pack all items to be returned in a shipping box.
– Write a list of every item and place it inside the shipping box.
– Write the RMA # on the outside of the shipping box to expedite the return process.
– Once the return is received and processed by Lola Lolita Sex Shop, a credit will be issued to your account.

Lola Lolita Sex Shop is not responsible for lost, stolen, or damaged packages. We recommend that all packages be fully insured for your return order in the event it is lost or damaged. We recommend that you use a carrier that can provide you with proof of delivery.

Note: For customers with multiple accounts, please make sure you provide the correct account number for each item you are returning in order to receive a proper credit. Our system relies on this account number to verify when and if the items came from us.

*Credits will only be issued for items purchased from Lola Lolita Sex Shop. Due to the delicate nature of the items we sell, all returned items are disposed of immediately once credit has been issued.

Order Change Policy
Lola Lolita Sex Shop works hard to get your order out as soon as possible, most stock orders received before noon PST ship out same day. To make a change or to cancel an existing order, please email us immediately and though we cannot make guarantees, we will do our best to accommodate. Changes can be made depending on how far along we are in the order process.

Please Note: If your order has been closed or shipped, we will not be able to cancel it or make changes. We can create another order if needed.

Back Order Policy
Lola Lolita Sex Shop will cancel all back orders automatically if a product becomes unavailable, unless otherwise requested by our customers. If you would like to leave your backorders open, please contact your Account Manager to set up your account accordingly.